Georgia Department of Law, from the office of Samuel S. Olens, Attorney General


Attorney General Sam Olens Announces Settlement with MoneyGram

February 11, 2016

Attorney General Sam Olens today announced a settlement with Dallas-based MoneyGram Payment Systems, Inc. resolving a multistate investigation which focused on complaints of consumers who used MoneyGram’s wire transfer service to send money to third parties involved in schemes to defraud consumers.  In addition to Georgia, 48 states and the District of Columbia participated in this settlement. 

“Con artists use a wide variety of schemes to persuade consumers to wire them money,” said Olens. “Consumers who receive solicitations from strangers promising big winnings should toss those letters in the trash, delete the e-mail or hang up the phone.”

The settlement has two main components. First, MoneyGram has agreed to maintain and continue to improve a comprehensive and robust anti-fraud program designed to help detect and prevent consumers from suffering financial losses as a result of these types of fraud-induced wire transfers.  The program must be documented in writing and at a minimum, must include the following elements:

mandatory and documented compliance training for agents and guidelines regarding when an agent’s conduct warrants suspension or termination;
suspension or termination of agents who fail to take commercially reasonable steps to reduce fraud induced money transfers;
a hotline system – telephonic and electronic - where employees and agents can report noncompliance with anti-fraud measures;
sound mechanisms to evaluate actual fraud rates and consumer losses from fraud induced money transfers in order to utilize that information to improve compliance; and 
continued enhancement of technology solutions, including its Anti-Fraud Alert System (AFAS).

Second, MoneyGram has agreed to pay a total of $13 million dollars to the states to fund a nationwide consumer restitution program and for the states’ costs and fees.  The settlement provides for an independent third-party settlement administrator who will review MoneyGram records and send notices regarding restitution to all consumers who are eligible to receive restitution under this settlement.  Generally, consumers who are eligible for restitution previously filed complaints with MoneyGram between July 1, 2008 and August 31, 2009 regarding fraud induced transfers sent from the U.S. to foreign countries other than Canada.

In addition to Georgia, the following participated in the settlement: Alabama, Alaska, Arizona, Arkansas, Colorado, Connecticut, Delaware, Florida, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, and the District of Columbia.

More information about this settlement is available at the Settlement Administrator’s website: